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ACCOUNT INFO

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Please see our full Terms & Conditions for more information about the following:

PREORDER ITEMS

When you see an item is a PREORDER item on any listing, it means the item is made-to-order. Specifically, we have not yet cut raw material or may even be missing some of the materials needed to make the item, we have not yet sewn the item either. We provide this option as it is far more feasible for a small shop like us to offer A LOT of items, A LOT of customizations options and variations - simply put, we're not Amazon and don't have any million sqft warehouse to keep so many items on-hand. However, obviously the downside is that we cannot get a PREORDER item to your door in 1-2 days like Amazon either. In fact, many things influence how fast we can make you PREORDER item, including but not limited to: overall demand, materials on-hand and material availability, seamstress schedules, and others. Because it is very difficult to know exactly what the future has coming, we've learned that we require up to 6 weeks to ship PREORDER items. In many instances the actual time to ship may only be 2 weeks, or 4 weeks, or somewhere in between.

If you order a PREORDER item for a specific occasion you are welcome to contact us to request that we ship it by a certain date. However, be aware that unless you purchase the 14-day RUSH PROCESSING option, we cannot guarantee that your request will be met. 

 

RUSH PROCESSING (PREORDER items)

If you do purchase RUSH PROCESSING we expedite your PREORDER item construction to the best of our ability, and we guarantee it will ship in 14 business days or we will automatically refund the RUSH fee and contact you to ask whether or not you still want the item. If not, we will issue a full-refund for your order.